Returns & Exchanges
At Black Sheep Wools, we want you to be delighted with your home and craft supplies, but if you are not completely satisfied, you can return your items within 30 days of receipt. Please ensure all yarn and home accessories are in their original, unused condition with labels intact to qualify for a full refund.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a unique return authorization code.
Package Your Items
Securely pack your items in their original packaging, ensuring that yarn skeins are protected and any delicate home decor is well-cushioned.
Ship the Parcel
Affix the return label to your package and drop it off at your nearest post office or authorized courier point, keeping your proof of postage safe.
Receive Your Refund
Once our warehouse team has inspected the returned goods, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing